A half-yearly e-newsletter by the YTL PowerSeraya Group

Seraya Energy Seeks to Raise the Bar Again

qplus02196696Customers can now look forward to more value-added services being offered by Seraya Energy. The retail subsidiary recently came up with a series of activities designed specifically to educate, engage and bond with its customers. The three-prong action plan includes a customised customer orientation programme at the Pulau Seraya Power Station, a welcome call by the account servicing manager and SEnergy Training.

As part of the customer orientation programme which was launched in July 2012, customers onboard would get an exclusive tour of Pulau Seraya Power Station to gain insights into the intricacies of electricity generation. In addition, upon receipt of their first bill, the account manager will give customers a call to go through the billing components and answer any queries they may have on their bills.

plant_tour_171012Customers will also be invited to attend a SEnergy training programme where they will learn to retrieve information on their bills, consumption reports and other useful materials. During the session, they will also learn how to read their consumption reports and utilise the existing tools in the portal for their management reporting.

With these initiatives in place, Seraya Energy continues to leave no stone unturned – always seeking to put customers first and going further to aid them in managing their electricity consumption.

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