Energy CONNECT

A half-yearly e-newsletter by the YTL PowerSeraya Group

Seraya Energy Bags Two Awards at Contact Centre Awards 2011

for-article_ccas-awardsThe retail arm of PowerSeraya, Seraya Energy, has clinched two individual staff awards at the Contact Centre Awards 2011.

Both Lee Fee Goo, Seraya Energy’s Contact Centre Manager (now heading the Fulfillment Team; right in picture) and Sophia Chua, Contact Centre Team Leader (now Assistant Manager of Billing & Settlement) competed against other corporations to win two Bronze awards in Best Contact Centre Manager (Below 20 seats) and Best Team Leader (Below 20 seats) respectively.

Said Lee Fee Goo, "It is extremely rewarding to be recognised for what we can do in a small contact centre operation and this award inspires us to do better each year."

For Sophia Chua, winning the award was a surprise to her. “Personally, it was a surprise as I did not expect to win. I felt very honored as the selection criteria were very stringent and the other nominees were very experienced in their respective fields. Being able to win this award means that I am recognised for the efforts that I have put in my role,” she explained.

These latest wins add to the list of contact centre accolades that Seraya Energy has earned over the years, attesting to the continuous journey and efforts of the retail team in working towards excellent customer service.

The Contact Centre Association of Singapore has been organising the Contact Centre Awards since year 2000 to honour and recognise individuals and contact centres that have attained excellence in their industries. Since then, achieving these awards has become a coveted recognition for companies in the contact centre industry.

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